How EliteEdge ships AI
Swipe through our delivery stack—same patterns whether you are automating finance, health ops, or public-sector programs.
Build
Custom GenAI & ML
RAG, fine-tuning where it earns its keep, evaluation harnesses, and guardrails matched to your data estate—HIPAA-style rigor when the program demands it.
Train
Training, many shapes
Supervised and classical ML, self-supervised features, semi-supervised and weak supervision, full or PEFT fine-tuning, instruction tuning and preference learning, distillation, incremental updates, and distributed cloud jobs—chosen for your labels, risk, and latency—not buzzwords.
Operate
Production patterns
Model routing, offline/online metrics, canary releases, and rollback—so improvements are measurable and reversible.
Trust
Responsible delivery
Logging, access control, and review workflows built for auditors and procurement—not bolted on after launch.
Scale
Platform & integrations
APIs, data pipelines, and internal tools wired the way your teams actually work—with explicit allowlists for agents.
OpenAI / Anthropic / Gemini APIs
Amazon Bedrock & Agents
Amazon Textract · OCR
Amazon S3 · pipelines
Llama-class open weights
Vector + hybrid retrieval
LangGraph-style orchestration
AI ethics · system audit
Token economics · inference cost
Multi-agent coordination
AI system design
Supervised · self-supervised · semi-supervised
Fine-tuning · LoRA · distillation
Human feedback loops
SRE for model endpoints
CI/CD · IaC · policy gates
Contact center & conversational AI
From telephony to knowledge to automation—implementations your operations team can run, with quality and compliance in scope.
Call center setup
Cloud CCaaS programs: queues, skills, omni-channel routing, carrier and SIP integration, recording, and supervisor tooling.
Call flow setup
IVR and ACD flows with clear intent capture, business-hour rules, and handoffs—to live agents, virtual agents, or self-service.
Chatbots
Messaging and web chat grounded in approved knowledge, with human escalation and evaluation on resolution—not just deflection.
Guardrails: safety and topic policies, PII rules, handoff thresholds, logging without secrets, and eval suites for regressions.
KMS setup
Knowledge bases structured for agent assist, search, and RAG—ownership, lifecycle, and audit trails for regulated environments.
Guardrails: RBAC on content, approval flows, version history, and retrieval scoped to approved corpora only.
Virtual agent setup
Voice and chat virtual agents with CRM and ticketing integration, containment metrics, and compliant handoff when needed.
AWS: Bedrock, documents, security & CI/CD
Reference patterns we implement: Amazon Bedrock (models, Agents, Knowledge Bases, Guardrails), Amazon S3 for document storage and pipeline stages, Amazon Textract for OCR and structured extraction, and AWS KMS, IAM, VPC endpoints, and CloudTrail for defense in depth.
For containerized workloads we pair Bedrock with Amazon ECR and ECS or EKS where you need isolated services, batch workers, or custom inference sidecars—image scanning, least-privilege tasks, and no silent egress. Delivery uses IaC, automated pipelines (e.g. CodePipeline/CodeBuild or your Git provider), tests and policy gates on every change, and staged promotions to production.
AWS IAM
AWS KMS
Amazon VPC
AWS Secrets Manager
Amazon EventBridge
AWS Lambda
Amazon OpenSearch
Amazon CloudWatch